Return & Refund Policy

Last updated: August 28, 2026

At Cabinora, we want you to feel confident when shopping with us. We offer eligible customers a 30-day free return and refund period, subject to the conditions outlined below.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To qualify for a return, the product should generally be returned in substantially the same condition in which it was received, together with included accessories, components, manuals, and original packaging where reasonably possible.

A receipt, order confirmation, or other proof of purchase may be required.

Starting a Return

To request a return, contact us at:

support@cabinora.shop

Please include:

• Your full name
• Order number
• Email address associated with the order
• Product you wish to return
• Reason for the return
• Photos where relevant, particularly for damaged, defective, or incorrect products

If your return is approved, we will provide instructions explaining the next steps and, where applicable, the appropriate return destination.

Please do not send products to an address without first receiving return instructions from us.

Free Returns

Cabinora provides free returns for eligible returns within the 30-day return period.

Any return shipping arrangements or labels, where applicable, will be communicated to you after your return request has been reviewed.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible at support@cabinora.shop.

Please provide your order number and clear photographs showing the issue. We will review the information and work toward an appropriate resolution, which may include a replacement, refund, or another suitable remedy.

Non-Returnable Items

Certain products may not be eligible for return where applicable law permits, including:

• Products that have been materially altered or damaged after delivery
• Items returned outside the applicable return period
• Gift cards
• Products that cannot be returned for hygiene or safety reasons after being opened, where applicable
• Items identified as final sale before purchase, where permitted by law

This section does not limit any rights or remedies available to you under applicable consumer protection law.

Refunds

Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

The time required for a refund to appear in your account may vary depending on your bank, credit card issuer, payment provider, and processing times outside our control.

Exchanges

If you wish to exchange a product, contact support@cabinora.shop. Depending on product availability and circumstances, we will provide the appropriate options.

Contact

Questions regarding returns or refunds can be directed to:

Cabinora
2080 Rue Bonin, Saint-Laurent, QC H4M 1A3, Canada
Email: support@cabinora.shop
Phone: (519) 555-0189